The TLT Group
A Non-Profit Organization

FridayLive! The Challenge of User Support - January 23, 2015

  • 23 Jan 2015
  • 2:00 PM - 3:00 PM
  • Online meeting info in Registration Confirmation Email [also check your Junk folder] and via email 24 hours prior to event start


  • If you're new to a TLT Group event, please become an Online Institute Registrant member for free to participate (and consider becoming an individual member!)

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The Challenge of User Support
Date: January 23, 2015  
Time: 2:00-3:00 pm ET - free to all
Presenters: Casey Green - founding director of The Campus Computing Project, Steve Gilbert, Beth Dailey - TLT Group.

Casey Green of the Campus Computing Project Campus Computing is the largest continuing study of eLearning and information technology in American higher education.  Casey’s presentation will focus on key data from the 2014 survey that highlights the continuing challenge of user support -- assisting faculty and students, leverage and exploit the potential of information technology resources for teaching and learning.returns to FridayLive! on January 23rd to discuss the results of the 2014 Campus Computing Survey.  Launched in 1990, Campus Computing 

The deadline for participating in the national survey of Campus Centers for Teaching and Learning, is January 28, 2015.  If you are a Center head or director (senior officer) click the link below to participate.  If you are not the head of your institution’s Center for Teaching and Learning, please forward the survey link to the right person.
This survey is part of an effort by the University System of Maryland’s Center for Academic Innovation<> (with support from the Bill and Melina Gates Foundation) to better understand how colleges and universities assist faculty and students in the use of instructional support services, learning technologies, and innovative practices for improving teaching, learning, and student success.

The questionnaire, intended for Center heads and directors, is available online:

The survey is confidential: we will not release data from individual institutions.  And although this survey is sponsored by the Bill & Melinda Gates Foundation, this research is not connected to any sponsored projects or evaluation activity your institution may be participating in with the foundation. The results of the survey will be released by the USM Center for Academic Innovation in Q1, 2015.

BIO:  Casey Green is the founding director of The Campus Computing Project, the largest continuing study of eLearning and information technology in American higher education.  The project is often cited as the definitive source for data, information, and insight about IT planning and policy issues confronting US colleges and universities.   Green also writs the award-winning Digital Tweed blog for INSIDE HIGHER ED and serves as the moderator for the weekly THIS WEEK @ INSIDE HIGHER ED newscasts.

  == Gilbert and Green, “The New Computing in Higher Education.”  Change Magazine, 1986
  == Green. "The New Computing Revisited."   EDUCAUSE Review, Jan/Feb, 2003

NOTE:  Login instructions for the session will be sent in the Registration Confirmation Email. Please check your Junk folder as sometimes these emails get trapped there. We will also send an additional login reminder 24 hours prior to the start of the event

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